Event Management
J. Marking a Ticket
If the terminal did not print a complete ticket then the operator needs to use the Mark Ticket function on the Sales Option screen as this will let the raffle administrator know that this ticket is invalid.
1. Determine if a ticket has been completely printed or not. Never give patrons an incomplete ticket. If the ticket does not print at all you will also need to mark it.
Complete Ticket Incomplete Ticket
Figure 22 Completed ticket printed
Figure 23 Incomplete ticket print
2. If the ticket did not complete printing, the terminal will ask you what to do. If the paper needs changing change it. Then decide if you want to mark the ticket (if you, the seller is keeping the ticket) or if enough of the ticket printed and the player wants to keep it.
Figure 24 Select {Mark Ticket} if ticket didn’t complete printing. Select {Don’t Mark} if player kept ticket.
3. When a ticket is marked the terminal will print a marked ticket report which includes the ticket numbers and the Reference ID. Keep this stub for your records.
Figure 25 Marked ticket receipt
4. To manually mark a ticket press the mark ticket button on the sales screen. This will bring up a the last ticket that you sold. Check the box and submit the marked ticket. In the case of selling multiple tickets, you will have to choose which ticket didn’t print right and mark the appropriate choice.
Figure 26 Mark ticket Step 1 Press Mark ticket
Figure 27 Mark Ticket Step 2 Check Box
Figure 28 Mark Ticket Step 2 Print Mark or see more info
J-2 Unmarking a ticket
Occasionally a seller may mark a ticket by mistake. That ticket can be unmarked following the below procedure
Figure 19 Unmarking a Ticket
Figure 28 Unmark Ticket Step 1 Press Unmark Ticket
Figure 29 Unmark Ticket Step 2 Check ticket to unmark. Hit Submit.
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Press unmark ticket on sales screen
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Choose the ticket to unmark by checking the appropriate box
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Hit Submit
