H. Marking/Flagging Tickets

If the terminal did not print a complete ticket then the operator needs to use the Mark Ticket function on the Sales Option screen as this will let the raffle administrator know that this ticket is invalid.

1. Determine if a ticket has been completely printed or not. Never give patrons an incomplete ticket. If the ticket does not print at all you will also need to mark it.

Complete Ticket                Incomplete Ticket

Figure 17 Complete and Incomplete Printed Tickets

 2. If the ticket did not complete printing, the terminal will ask you what to do.  If the paper needs changing change it.  Then decide if you want to mark the ticket (if you, the seller is keeping the ticket) or if enough of the ticket printed and the player wants to keep it.

Figure 18 Select {Enter} to Mark, Select {Cancel} if player kept ticket.

   3. To complete marking the ticket hit            or if you do not want to mark the ticket then hit            

   4.  When a ticket is marked the terminal will print a marked ticket report which includes the ticket numbers and the Reference ID. Keep this stub for your records.

Figure 18 Stub from Marking a Ticket

H-2 Unmarking a Ticket

Occasionally a seller may mark a ticket by mistake.  That ticket can be unmarked following the below procedure.

Figure 19 Unmarking a Ticket

  1. Choose 4-Mark/Unmark ticket;

  2. Choose 2-Unmark Ticket;

  3. Choose the ticket # (in this case 1, 2 or 3 you want to unmark by number according to the reference number; and

  4. Hit enter

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